Frequently Asked Questions
Do you take insurance?
For chiropractic care – yes! Functional medicine, acupuncture, and massage therapy are self-pay services (credit card, check, cash or HSA/FSA for functional medicine).
I don’t really understand my insurance. Can you help me?
Insurance can be tricky to understand. We always recommend that you call the insurance carrier you are in a contract with first to ask about deductibles, co-pays, chiropractic coverage, chiropractic physiotherapy coverage, and yearly limitations. You can also call us and request to speak with our billing manager who can help you understand your policy better. Keep in mind that every plan varies and the information we receive from your carrier does not guarantee coverage.
How much will my first visit cost?
On your first visit you will have an examination and adjustment or treatment. You may also have X-rays done as well. We collect the estimated amount of what you will owe at your first visit and at each subsequent visit. You may end up with a balance once your insurance has processed the claims, but we do our best to collect as accurately as possible. For self-pay services or product purchases, the full amount is due at the time of visit.
Can you bill me later for services?
Our policy is to collect payment at the time of service. Our team verifies eligibility and benefits after your first visit so we generally know what you will owe.
What if I need to Cancel or Reschedule My Appointment?
Because our doctors have busy schedules, we ask that you call to cancel or reschedule as soon as possible. Our policy is that new patients give us a notice of 2 business days advance notice if they need to cancel their appointment and existing patients give us 24 business hours. Late cancellations and no-shows are subject to a fee.
I forgot my appointment. Now what?
Give us a call and get rescheduled! We will work you back into the schedule to keep your care plan on track. No-shows are subject to a fee so make sure to grab a reminder card at your next visit!