Frequently Asked Questions
Do you take insurance?
For chiropractic care – yes! Functional medicine and massage therapy are cash-based services (credit card, check, cash or HSA/FSA for functional medicine).
Can I pay cash instead of using my insurance?
Absolutely! Many patients forego using their insurance because our cash rate is generally lower. With so many insurance plans switching to HSAs and FSAs with high deductibles, many patients opt for cash instead of billing insurance.
Can I switch to cash or insurance if I change my mind?
Of course! You will need to let the front desk know you are switching when you come in and if you are switching to insurance, please bring your insurance card with you.
I don’t really understand my insurance. Can you help me?
Insurance can be tricky to understand. We always recommend that you call the insurance carrier you are in a contract with first to ask about deductible, chiropractic/acupuncture coverage, and limitations. Our office manager is happy to answer questions and explain your policy from there. Keep in mind that every plan varies and the information we receive from your carrier does not guarantee coverage.
What happens if my insurance doesn’t pay?
Patients are responsible for the financial aspect of their care. Our team bills your insurance carrier as a service to you. Ultimately, it is your responsibility to make sure that your services are paid for. Please remember that you have a contract with your carrier and using insurance is your choice. If your insurance carrier denies coverage, you are responsible for the bill.
How much will my first visit cost?
On your first visit you will have an examination and adjustment or treatment. Sometimes, you will have X-rays done as well. We collect $150 on your first visit to apply towards your insurance-billed portion. Typically, this will not cover the entire amount, but covers a good portion of it. Any cash services or products will be collected in addition to that. If you choose to be a cash customer, the entire amount will be collected on the first visit. The cost will vary depending on treatment.
Can you bill me later for services?
Our policy is to collect payment at the time of service. Our team verifies eligibility and benefits after your first visit so we generally know what you will owe.
What if my insurance covers my first visit and I have already paid the $150?
If you have met your deductible or out-of-pocket for the year, your insurance will pay all or a portion of your visit. In the case that you have a credit we can either refund the credit or you can use it for future visits or products.
What if I need to Cancel or Reschedule My Appointment?
Because our doctors have busy schedules, we ask that you call to cancel or reschedule as soon as possible. Our policy is that new patients give us a notice of 2 business days if they need to cancel their appointment and existing patients give us 24 hours. Late cancellations are subject to a fee.
I forgot my appointment. Now what?
First, be sure to give us a call and get rescheduled! Second, we understand that life happens, however missed appointments are considered no call/no shows. These missed appointments are subject to a $30 fee. After 3 no call/no shows, we will refer you to another provider.